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Eva & Eva

FAQ

Can I see a sample of a ring before I order?

We regularly attend graduation ceremonies, allowing you to try on samples and order your ring in person. Please contact us to check if we are attending your graduation ceremony. You can also make an appointment to view ring samples at our studio in London. Please contact us to make an appointment and for further information. 

I don’t know my ring size – what should I do?

Whether the ring you are buying is silver or gold, whether it’s set with a ruby or sapphire, there’s nothing more important than making sure the size is right. If you don't know your ring size, please leave this option blank on the order form and we will send you a free ring sizer when you order. Alternatively, to determine your ring size before your order please use one of the methods below:

  1. Have your size measured
    If you are currently at one of our partner universities, you may be able to have your ring size measured at your university shop. Please contact us for a full list of locations. Alternatively, most local jewellery shops should be able to measure your ring-size for you.
  2. Request a free ring sizer
    Measure your finger with one of our free ring sizers. They're easy to use and come with full instructions, so you can order your rings from our website with confidence you’re getting the right size. Simply click here to request yours for free before you order, or select 'send me a sizer' when placing your order to receive a sizer by return.

My ring size is larger than those listed on the website. How can I order my ring?

If you would like to order a ring in a non-standard size please get in touch with us by email or telephone. Please note, for some larger sizes we may need to provide you a quote for a small additional fee to cover the extra work that goes into creating durable large rings.

How can I personalise my ring?

All our rings are individually made to order, and can be personalised to suit your tastes. After selecting one of our unique designs, you can choose your metal, stone, finish, and surface engraving (for example, your degree initials or year of graduation.)

We also offer a free inscription of up to 20 characters (including spaces) on the inside of your ring, allowing you to include a personal message or dedication. Your inscription can include letters, numbers and most punctuation. Unfortunately, it is not possible to engrave any special characters. If you have a question about your engraving please do not hesitate to contact us. Occasionally, on smaller ring sizes, the full 20 characters cannot be accommodated. If this is the case, we will contact you for a shorter alternative before beginning production of your ring. In some cases we may be able to fit more than 20 characters on your ring. If you would like to enquire about this possibility please email orders@evalondon.com or call us on +44 (0)207 148 7060.

Use our ring designer to help you personalise every aspect of your ring.

I need help choosing my ring!

We know that getting every aspect of your ring right is very important and so should you be having any trouble deciding on the options available to you, please contact one of our advisers: email dilemmas@evalondon.com or call us directly on +44 (0)207 148 7060.