TERMS & CONDITIONS

Ordering your ring
You will receive electronic confirmation of your order as soon as it has been received. If you have any questions about your order please don't hesitate to contact customer services by emailing orders (@) evalondon.com or calling us on +44 (0)207 148 7060.

Production
Your ring is individually made for you and then sent to the Assay Office to be hallmarked. Estimated production and hallmarking time is 6-10 weeks from the date of ordering.

Postage and packing
Postage and packing within the UK costs £6, to other EU countries £9, and elsewhere £12.
Your ring will be shipped via Royal Mail with priority handling and insurance. A signature will be required on receipt. Royal Mail's delivery times are dependent on location and are as follows:
Within UK - next day delivery, guaranteed by 1pm.
Estimated delivery times for international deliveries are as follows:
Western Europe - within 3 working days
Eastern Europe - within 4 working days
Rest of world - within 3 working days

Payment
All prices displayed on the site are in pounds sterling (GBP) and are inclusive of 15% VAT. We are happy to accept purchases from overseas and can ship worldwide. Note that your card company will charge you for the purchases you make in your local currency at that date's exchange rate. Any local charges are your responsibility.

Payment by debit or credit card
Eva welcomes payment via debit/credit cards of the following types: Visa, Visa Electron, Switch, Solo, Mastercard, American Express, Maestro.

Payment by bank transfer
You can also pay by bank transfer. At the end of the order process, select the "Click here to pay by Bank Transfer' option and you will be taken to the transfer details page where you will be given the relevant information to make the transfer. Please bear in mind that bank transfers can take a few days to be credited. If you have any questions about using this payment option please contact our customer services: orders (@) evalondon.com or call us on +44 (0)207 148 7060.

Payment by cheque
Cheques drawn on UK banks can be used to pay for your order. To use this option, please select the 'Click here to pay by Cheque' at the end of the order process and follow the instructions given. If you have any questions about using this payment option please contact our customer services: orders (@) evalondon.com or call us on +44 (0)207 148 7060.

Payment by PayPal (payment in full on order only)
To pay by PayPal, please select this option when checking out. You can use this option to pay in a couple of clicks without entering card or bank account details, and your delivery address. Please note that to use this option, the payment for your order will be processed in full on ordering. To take advantage of any of our payment plans please pay by one of our other methods (debit/credit card, bank transfer, cheque). If you have any questions about using this payment option please contact our customer services: orders (@) evalondon.com or call us on +44 (0)207 148 7060.

Satisfaction
We do our best to ensure that all of our descriptions and pictures describe these made-to-order items as accurately as possible. Since our rings are individually handcrafted, each one is unique and as such may vary slightly from the images shown. It was also be made to your specifications indicated on order. All stated dimensions are approximations only. If you are at all unhappy with your purchase or our service, please contact us immediately and we will do our best to rectify the situation.

Privacy
We do not under any circumstances disclose customer details to any third parties.