All orders placed after 22/12/11 can be tracked online by logging into your account by clicking here. Please note that we have recently updated our website and any orders placed before 22/12/11 with a tracking code beginning 'RC" are still tracked via our old system. Please click here to access this page.

Can I make changes to my order?

The delivery address can be changed at any point prior to 9am on the date of despatch. It is also possible to amend the details of your ring order within 3 working days from the date of order submission. After this point, we will strive to accommodate any changes but cannot guarantee them. Please email orders@evalondon.com or call +44 (0)207 148 7060.

My ordered has not arrived, what should I do?

All orders can be tracked on www.royalmail.com using tracking information sent to you when the package has been despatched. If you are having any trouble tracking your item please get in touch and we will do our best to assist you. Email orders@evalondon.com or call +44 (0)207 148 7060.

Packages sent overseas via Airmail are despatched within the UK and then passed over to the country's regular postal system. Royal Mail requires you to allow up to 25 days after despatch before the package is considered lost. This is because the package may have been held in customs or be in the process of being returned to us if it could not be delivered for some reason. If this time elapses and your order has not arrived, please in the first instance contact your local post/sorting office to check that they are not being held. Otherwise, please email orders@evalondon.com to let us know or call +44 (0)207 148 7060.