TERMS & CONDITIONS

Making a purchase
You will receive electronic confirmation of your order as soon as it has been received. You will then receive notification of despatch within 1 to 2 working days of your order being processed. Please not that your order is an offer, rather than a contract, of sale. It should not be possible for you to place any item in your basket that is not currently in stock. However, on occassions, stock levels may be incorrect. Prices and stock availability will be contractually confirmed with the despatch email once your items have been successfully packed.

Payment
Eva welcomes payment via debit/credit cards of the following types: Visa, Visa Electron, Switch, Solo, Mastercard, American Express, Maestro. All prices displayed on the site are in pounds sterling (GBP) and are inclusive of 15% VAT. We are happy to accept purchases from overseas and can ship worldwide. Note that your card company will charge you for the purchases you make in your local currency at that date's exchange rate. Any local charges are your responsibility.

Satisfaction
We do our best to ensure that all of our descriptions and pictures describe the items for sale as accurately as possible. However, since many items are individually handcrafted from natural materials, their composition and colour may vary slightly from that shown. All stated dimensions are approximations only. If you are at all unhappy with your purchase or our service, please contact us immediately and we will do our best to rectify the situation or arrange for a return.

Returns policy
If the item(s) you have ordered are unsuitable, you must inform us within 7 days of your receipt of the goods. We regret that due to health and hygiene regulations, we are unable to refund or exchange earrings. In most cases, we are also unable to refund any item that was specially commissioned and made for you outside of our current range.

Returns procedure
Send an email to returns (@) evalondon.com detailing the item(s) you wish to return and indicating the order reference code (see invoice). We will then issue you with a returns code which you should write clearly on the outside of the returns parcel. The parcel should then be sent back to us at Returns, Springwood House, Spring Lane, New Mill, Holmfirth HD9 7EH. We strongly recommend that you ask for a certificate of posting from your post office. Unfortunately, we are unable to accept reponsibility for any items lost in transit. Upon receipt, we will be happy to refund you the full amount of the item(s) or exchange them, provided they have been returned in perfect condition, in their original packaging (if applicable) and within 7 days of you receiving your returns code. Your refund will be credited to the original purchaser's credit card and will exclude shipping costs (with the exception of faulty items). A refund will not be possible if the item(s) arrived damaged as a result of the original packaging not being used. Eva London's decision is final.

Privacy
We do not under any circumstances disclose customer details to any third parties.