TERMS & CONDITIONS
http://evalondon.com “Website” is a site operated by Eva(GB) Limited, Paragon Business Park, Unit 7, UK, WF1 2UY (“we” “us” “our” “Eva London”)
This page tells you the terms and conditions on which we supply any of the Goods listed on our Site to you. You should read these terms and conditions carefully before making an order. Please note that by making an order, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.
Eva London is a trading name of Eva(GB) Limited, a company registered in England and Wales. Our registered number is 05756854. Our VAT number is GB997133284.
Eligibility to purchase
To place an order on this Site you will be required to provide your personal details. These details include your real name, phone number, e-mail address and other information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
Where products are exclusively for graduates of a specific university an order may be subject to verification in accordance with that university’s policy. This may be by confirmation of university email, graduation year or other information as indicated. Eva London reserves the right to cancel an order where such a status cannot be verified.
Orders and production
You will receive electronic confirmation of your order as soon as it has been received. If you have any questions about your order please don't hesitate to contact customer services by emailing orders (@) evalondon.com or calling us on +44 (0)207 148 7060.
EVA LONDON maintain records of all transactions for a minimum of one year. Where a product has been custom-made or personalised this record is maintained indefinitely and is limited to customer name, order details and contact details at time of the original order. (We do not keep credit card or bank details on our system at any time. See PAYMENT for more details.)
Your ring is individually made for you and then sent to the Assay Office to be hallmarked. Estimated production and hallmarking time is 8-10 weeks from the date of ordering.
Eva London takes reasonable care to complete custom-made products within this time period, but in the absence of negligence on our part we cannot be held liable for any delay beyond this period. In any case of delay the customer will be kept fully informed. In such cases we will endeavour to maintain our high level of customer satisfaction.
It is sometimes possible for Eva London to meet a customer’s request that a custom-made order be completed by a specific date. Where we agree to this, we do so in the acknowledgement that we would not do so if it were to impact upon normal production processes and only agree to make a reasonable effort to meet such a request. An agreement on our part to work to a specific date of completion is never a guarantee that we will complete a custom-made order by that date. (Note “Collect at Graduation” exception.)
All prices displayed on the site are in pounds sterling (GBP). We welcome purchases from overseas and can ship worldwide. Note that your card company will charge you for the purchases you make in your local currency at that date's exchange rate. Any local charges are your responsibility.
VAT on sales within EU
In accordance with the laws governing members of the EU, all orders delivered within UK and to destinations in member countries of the EU are inclusive of VAT. The retail prices displayed for goods sold by EvaLondon.com are inclusive of UK VAT.
Customers outside of the EU (tax free shopping)
For despatch to countries outside the EU, VAT will not be charged. The VAT element of the price will be deducted at the checkout after the non-EU destination country has been selected. These packages may be assessed for import or customs fees, depending on the laws of the country concerned. Customs or import duties are levied once the package reaches the destination country. Please note that these charges are the responsibility of the customer.
VAT on goods you intend to export from the EU (Retail Export Scheme)
All internet and mail-order sales are legally ineligble for the VAT Retail Export Scheme, which reimburses VAT to customers when they purchased goods for personal export outside of the EU. If you live outside the EU you will need to have your package delivered directly to your outside-EU address in order to take advantage of tax-free shopping (please see above).
Eva London welcomes payment via debit/credit cards of the following types: Visa, Visa Electron, Switch, Solo, Mastercard, American Express and Maestro.
You can also pay by bank transfer. In order to pay by bank transfer please email the details of your order to customer services: orders (@) evalondon.com or call us on +44 (0)207 148 7060.
All credit card details and transactions are cleared using SagePay, a secure online payment gateway.
Postage and Packing
Postage and packing within the UK costs £6 and international shipping is from £14. Your ring will be shipped with insurance and a signature will be required on receipt. Delivery times are dependent on location and are estimated as follows: Within UK - next working day. To many major international cities delivery will also be next working day and for rest of world up to a few working days. Delivery times might be longer if lengthy customs clearance is required. Eva London is not responsible for any delays caused by destination customs clearance processes.
Most orders will be delivered with DHL unless the service is not available to your post code in which case a suitable alternative will be found.
Collect at graduation
Collect at Graduation offers are run subject to the following:
To qualify for a Collect at Graduation a full and complete order (including finger size) must be submitted on or before the deadline. All participant orders in any Collect at Graduation offer are guaranteed for collection on the day of graduation. Day of graduation here means the official day(s) of graduation in accordance with the University’s ceremonies office (or other similar office). We will use best endeavours to fulfil such orders, but there may be occasions where this has not been possible. In such cases we will contact you to make other arrangements and Eva London will incur any reasonable extra costs.
Where an order has been designated Collect at Graduation but is not collected Eva London to charge its standard postage and packing rate.
We do our best to ensure that all of our descriptions and pictures describe these made-to-order items as accurately as possible. Since our rings are individually handcrafted, each one is unique and as such may vary slightly from the images shown. All stated dimensions are approximations only. All rings are made to your specifications indicated on order. We cannot be held responsible for errors made by the customer when entering their order details online so please check these details carefully as you enter your order. You can also double check these details via the automatic order confirmation you receive via email on ordering. If in any doubt, please do not hesitate to contact us to check your order details.
We cannot be held responsible for your ring not fitting due to your mis-sizing of your finger. If you would like your ring resized, please contact us for a quote. If you are at all unhappy with your purchase or our service, please contact us immediately and we will do our best to rectify the situation.
It is the customer's responsibility to order the correct ring size. Eva London will not be held responsible for any ring that does not fit.
Your right of cancellation
You have up to three working days from the date of ordering to cancel your order without charge. After this grace period, as the goods are made-to-order and personalised to your specifications, cancelling your order may no longer be possible and, where possible, could incur charges.
We do not under any circumstances disclose customer details to any third parties, except where necessary in fulfilment of your order.
Limitation of liability
Eva London will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.
Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Eva London and their employees or agents.
We may link to other websites which are not within our control. We do not control such Websites and we take no responsibility for, and will not incur any liability in respect of their content. Our inclusion of hyperlinks to such Websites does not imply any endorsement of views, statements or information contained in such Websites.
Governing law and jurisdiction
This Agreement will be governed by the laws of England and any user of the Site hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.