THE RINGS
> Are the rings official?
> Can I see a sample of a ring?
> How can I measure my ring size?
> What is the free engraving?
> What is hallmarking?
> I need help making a decision
> My school/university is not listed

HOW TO ORDER
> How can I order a ring?
> What are my payment options?

DELIVERY INFORMATION
> What are my delivery options?
> How much is postage and packing?
> How long will my ring take to arrive?
> Can I change my delivery address after I've ordered?
> My order has not arrived, what should I do?
> Do you deliver to my country?

ONCE I'VE ORDERED
> What happens once I've ordered?
> How do I check the status of my order?
> Can I make changes to my order?
> Can I cancel my order?

AFTERCARE
> Returns
> How should I take care of my ring?
> Can my ring be re-sized?

COMPANY
> How do I receive the latest information from Eva London?
> How can I contact you?
> What is your privacy policy?

If your question is not answered here please contact us at care@evalondon.com or call +44 (0)207 148 7060.

My ordered has not arrived, what should I do?
All orders are trackable on www.royalmail.com using tracking information sent to you when the package has been despatched. If you are having any trouble tracking your item please get in touch and we will do our best to assist you. Email orders@evalondon.com or call +44 (0)207 148 7060.

Packages sent overseas via Airmail are despatched within the UK and then passed over to the country's regular postal system. Royal Mail requires you to allow up to 25 days after despatch before the package is considered lost. This is because the package may have been held in customs or be in the process of being returned to us if it could not be delivered for some reason. If this time elapses and your order has not arrived, please in the first instance contact your local post/sorting office to check that they are not being held. Otherwise, please email orders@evalondon.com to let us know or call +44 (0)207 148 7060.