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Eva & Eva

DELIVERY

 

Please be aware that custom-made items such as graduation rings require a production period which should be allowed for prior to the delivery times stated below. For more information on production time please click here


All our packages are shipped with DHL Express. We ship to all countries worldwide and your package will be covered by insurance during transit and require a signature on receipt. Please see below for the delivery charges by country:

 

UK £6 


EU £14 - £20

  • £14 Guernsey, Jersey
  • £17 - Belgium, Channel Islands, France, Germany, Ireland - Republic of, Luxembourg, Netherlands
  • £20 - Austria, Andora, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
  •  

    Outside EU £20-£30

  • £20: Andorra, San Marino, Monaco
  • £25: Albania, Belarus, Bosnia, Canary Islands, Canada, Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Liechtenstein, Macedonia, Mexico, Moldova - Rep of, Montenegro, Norway, Russian Federation*, Serbia, Switzerland, Turkey, Ukraine, USA
  • £28: Australia, Bahrain, Brunei, China, Hong Kong, India, Indonesia, Japan, Jordan, Korea - Rep of (South), Macau, Malaysia, New Zealand, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Solomon Islands, South Africa, Taiwan, UAE, Vietnam, Yemen
  • £30: ALL OTHER COUNTRIES (not listed above)
  •  

    *For our customers in Russia please note that DHL will require a business/work address for the delivery as they are not able to ship to residential addresses. Please get in touch if you have any concerns or questions. 

    Please note that for certain UK and international remote areas, we may need to deliver with a non DHL courier in order to fulfil your order. In this instance, we aim to use a courier providing the same level of service and your package will still be fully insured. If you are unsure at all please contact us.  


    How long will my ring take to arrive?

    Estimated production and hallmarking time is 8-10 weeks from the date of order confirmation.

    Following despatch, shipping times will vary according to the destination country:

    • Within UK - delivery next working day from despatch.
    • Europe - 1-2 working days from despatch
    • Rest of World - 2-6 working days from despatch
    • Outside UK estimates are provided goods are not held up in customs at the destination country.

     

    Can I change my delivery address after I've ordered?

    Yes, you can let us know of a change to your delivery address at any point after ordering and before 9am on the day of scheduled despatch. You will receive an automatic email reminder a few days before despatch, which will contain the delivery address we have for you on our records. Please note that address changes to a different country may involve an extra charge for P&P and/or a change in tax amount on your order.

    To notify us of a change of delivery address please contact us using the Help Desk on your account pages or email details (including your order reference number) to orders@evalondon.com